Buying more instruments, or making do with what you have

I attended a small jazz festival a number of years ago, which included student workshops with some of the festival’s headline artists. Unsurprisingly, some of the first questions asked in these workshops were about the artists’ equipment choices.

The responses varied widely. A few of the artists were excited to talk about their instruments, mouthpieces, and so forth, and to offer glowing testimonials.

Others responded less enthusiastically. One of the festival’s biggest-name artists mocked a student for even asking the question. The student slumped down into his seat as one of his idols berated him in front of everyone.

But I was especially impressed by one artist in particular, whose equipment choices are well-known and widely-imitated. “Well, I use _____, _____, and _____,” he explained, “but there are a lot of really good options out there, and what works for me doesn’t work for everybody. Plus, you should know that lots of music stores sell equipment with this brand name, but it’s not really the same product anymore as the one I bought decades ago.” Then he moved onto another question.

I thought this was a very effective, responsible, and respectful way to answer the question: he didn’t make the student feel bad for asking, and he didn’t encourage the student to buy something specific that might not really be a fit. I also admired the brevity and matter-of-factness of his answer—it cast the question as what it ought to be: a curiosity, rather than something of great importance.

I’m not sure I can recall the last time I walked into a music store and bought something.

I hear every so often that I should support local businesses and mom-and-pop shops, and I have to admit that this sounds vaguely like a responsible and virtuous thing to do. But here’s why I don’t—and can’t.

1. It costs too much. Prices are inevitably higher in local stores. I understand that so-called “full-service” establishments have overhead, but so do I. If they can justify charging higher prices, it seems fair that I can justify shopping around.
2. They don’t stock what I need. Other than a few scattered specialty shops, local music stores stock what they can sell in volume, and that’s inexpensive instruments and accessories for the beginning band market. I live in a small town, but even in the fairly large cities where I have lived, I have, more frequently than not, been unable to get what I like. A few months ago I made a two-and-a-half hour drive to go saxophone shopping with a student at a large music store in a large city. The store was large enough to have a saxophone specialist on staff. The store regularly stocks one brand of (arguably) professional-quality saxophone (and it’s not Selmer, Yamaha, Yanagisawa, or Keilwerth), and had exactly two major-brand instruments available, used. We also contacted a small saxophone specialty shop that was a little farther away, one that actually has “saxophone” in the store’s name. They had zero pro-line horns in stock.
3. As far as I can tell, the “superior customer service” factor is largely a myth. I think most woodwind players have experienced the frustration of going into a music store and being “helped” by the heavy-metal guitarist behind the counter. And even in specialty shops, I’ve rarely found a salesperson who can answer serious questions with much more than regurgitated advertising copy or a personal opinion. And, while I don’t doubt that specialty retailers are passionate about what they do, it’s important to keep in mind that they are businesspeople and subject to motivations other than getting you the best possible product for the smallest possible price. Read More “Confessions of a mail-order shopper”